Privacy Policy

1.   About us

Good Shepherd Studios Ltd is a company registered in England and Wales (company number 14108050) with a registered office at 15a Davies Lane, London, E11 3DR. We provide services including space hire for coworking, community and cultural activities as well as holding such activities and events ourselves.

We Flock CIC is a company registered in England and Wales (company number 14448122) with a registered office at 15a Davies Lane, London, E11 3DR. Our main object is to bring together the people of Leytonstone and surrounding areas to improve, share and celebrate talents and interests and to carry out activities which benefit the community.

We (both Good Shepherd Studios Ltd and We Flock CIC) respect your privacy and this policy sets out our commitment to ensuring that any personal data of our members and space users we collect and process, is carried out in compliance with data protection legislation. Such legislation includes the General Data Protection Regulation 2016/679; the UK Data Protection Act 2018 and all relevant EU and UK data protection legislation.

For the purpose of applicable data protection legislation, we are the data collector of your personal information and responsible for this information.

2.   Personal information

Under data protection legislation, personal information includes “any information relating to an identified or identifiable natural person”. The type of personal information we may collect includes:

  • Identity and profile: name, email, phone, date of birth, username, password, interests, preferences, feedback and survey responses

  • Billing contact: billing name, billing address, email, financial information (i.e. card number, account number)

  • Transactions: payments and services purchased

  • Wifi usage: information on how you use our wi-fi

  • Log, device and browser: how you access your Good Shepherd Studios account i.e. originating IP address, type of device, type of browser, unique user ID

  • Marketing: Preferences or us and our third parties

  • Images: CCTV images

We do not collect any special categories of personal data about you i.e. race, ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions.

3.   Collecting

There are a number of ways we might collect personal information about you including:

  • When you register to use our services

  • During telephone calls

  • In emails to us

  • When you use our website

  • When you sign up to an event

  • When you provide feedback

  • When you use our portal

  • From third parties (i.e social networks, public information sources, agents)

4.   Processing

The personal information collected is used for a number of purposes including to:

  • Provide you with a service (i.e. work facilities)

  • Bill you for use of our services

  • Provide you with support

  • Send you information on services, news and events

  • Make recommendations

  • Perform anti-money laundering checks

  • Request feedback

  • Monitor wi-fi speed

  • Monitor wi-fi abuse

  • Monitor activity within the building

  • Troubleshooting

5.   Sharing

We may share your personal information with our trusted third parties who assist us in certain areas such as:

  • Providing accountancy services to us

  • Payment processing

  • IT provision

  • IT support

  • Keeping you in touch with us

These third parties are only permitted to use your personal information to the extent required for them to be able to provide us with the relevant service.

Personal information may also be shared:

  • with our affiliates if you chose to receive marketing comms from them

  • in the course of a corporate transaction

  • to comply with lawful requests

6.   International Transfers

It may be necessary to send your personal information overseas (i.e. cloud storage). This will only ever be made in full compliance with all aspects of applicable regulations.

7.   Your Rights

The General Data Protection Regulation provides certain rights available for free, including:

  • To find out how your personal information is being used

  • To access the personal information

  • To request that any mistakes in the held information are corrected

  • To request the deletion of personal information concerning the user in certain situations

  • To provide the information you requested in a structured format

8.   Protecting and Storing

We have put in place security measures to prevent personal information from being lost or misused.

9.   Cookies

Our website uses cookies and we may track and record your use of our online services through cookies. These cookies may constitute personal information.

10. Retention

We will keep your personal information for as long as is needed for us to be able to provide the services to you. You are able to control the retention period and make contact should you not want your personal information to be retained.

11. Complaints

If you have any questions, comments, complaints or requests in relation to this privacy policy please feel free to contact us at enquiries@goodshepherdstudios.com

12. Monitoring and review

This policy was last updated on 5 December 2024 and shall be regularly monitored and reviewed, at least every two years.